Policies of Coffee-n-Caffeine
We roast no coffee before an order is placed to ensure you have the FRESHEST Coffee Money Can buy.
These policies are the policies we use and stand by in your order placement. The policies stated as part of your agreement when you purchase coffee from us.
Simply The Best Beans
You deserve only the finest, and most select 100% Arabica Bean coffee’s. For you our Roaster spends alot of his time actually visiting the suppliers and checking each batch of coffee. To assure we continue to get only the best for you we also only order as much as is needed for a short time, this allows us to check EACH individual shipment of coffee to assure that it is the BEST that we can offer you. We want you to simply have the FINEST coffee your money can buy, and if it costs us extra to do that, well then that is the way it has to be. The coffees we offer you will only be allowed to be roasted and shipped to you if we are 100% certain it is the best available. This means at times we are unable to offer some coffee’s due to it’s quality not standing up to our strict standards of quality. We do this for YOU our customers.
We will never give our your email address or any other information with an order from a Court (even that we would fight against). That is how we feel about your privacy. NOTHING short of jail time would force us to reveal who any of our customers are. We would even fight such a court order before revealing any information about anyone who visits our site, purchases our product, or receives our Newsletter. Your Privacy is a HUGE concern of ours and we treat your information as if it were gold. Locked up tight behind huge firewalls, encrypted, & sealed up like your grandmothers jar of jelly (so tight not even AIR can get at it).
SHIPPING & HANDLING
US ORDERS – All orders are shipped UPS Standard. All Retail orders over $75 are shipped free. Shipping and Handling are added at the end of your ordering process. Currently Shipping and Handling is $6.50. Orders are shipped on a first in first out basis. We roast no coffee before an order is placed to ensure you have the FRESHEST Coffee Money Can buy. Most orders are shipped the next business day. Most orders should arrive anywhere in our shipping area within 5-7 working days. If your order doesn’t arrive within that time please contact us right away. All orders are tracked and or delivery confirmed.
Foreign Orders – We Do Not Ship Outside the USA.
FREE SAMPLE POTS
With each order we will include a FREE sample pot of another kind of coffee for you to try out. We are so confident in our coffees we are willing to let you try them for FREE!!, and give you more Free Coffee when you order from us.
MONEY BACK GUARANTEE
We are so sure you will love our coffees we also give a money back guarantee. That’s right if after the first pot your not satisfied, send it back and we will refund the purchase price of the coffee. No questions asked, you didn’t like it, we will take it back or trade it for another if you want.
TOTALLY SECURE ORDERING
We take security very seriously. To receive your information and order securely, we utilize Pay Pal for their customers. Rest assured that we are taking every step we can to ensure your information is as safe as it can be.
PAY PAL is available for payment
We use Pay Pal for you to make payment, just click on the item you want and it is added to our Pay Pal shopping cart. When finished you can then make a payment to our Pay Pal Account (no you don’t have to join you can use your Credit Card with them and not join them) when your order is placed we are notified via email that your order has been placed. When we are notified of your order and payment we will process it like any other.