Policies of Coffee-n-Caffeine
These policies are the policies we use and stand by in your order placement. The policies stated as part of your agreement when you purchase coffee from us.
Simply The Best Beans
You deserve only the finest, and most select 100% Arabica Bean coffee’s. For you our Roaster spends alot of his time actually visiting the suppliers and checking each batch of coffee. To assure we continue to get only the best for you we also only order as much as is needed for a short time, this allows us to check EACH individual shipment of coffee to assure that it is the BEST that we can offer you. We want you to simply have the FINEST coffee your money can buy, and if it costs us extra to do that, well then that is the way it has to be. The coffees we offer you will only be allowed to be roasted and shipped to you if we are 100% certain it is the best available. This means at times we are unable to offer some coffee’s due to it’s quality not standing up to our strict standards of quality. We do this for YOU our customers.
We will never give our your email address or any other information with an order from a Court (even that we would fight against). That is how we feel about your privacy. NOTHING short of jail time would force us to reveal who any of our customers are. We would even fight such a court order before revealing any information about anyone who visits our site, purchases our product, or receives our Newsletter. Your Privacy is a HUGE concern of ours and we treat your information as if it were gold. Locked up tight behind huge firewalls, encrypted, & sealed up like your grandmothers jar of jelly (so tight not even AIR can get at it).
SHIPPING & HANDLING
US ORDERS – All orders are shipped UPS Standard. All Retail orders over $75 are shipped free. Shipping and Handling are added at the end of your ordering process. Currently Shipping and Handling is $6.50. Orders are shipped on a first in first out basis. We roast no coffee before an order is placed to ensure you have the FRESHEST Coffee Money Can buy. Most orders are shipped the next business day. Most orders should arrive anywhere in our shipping area within 5-7 working days. If your order doesn’t arrive within that time please contact us right away. All orders are tracked and or delivery confirmed. Foreign Orders – We Do Not Ship Outside the USA.
MONEY BACK GUARANTEE
We are so sure you will love our coffees we also give a money back guarantee. That’s right if after the first pot your not satisfied, send it back and we will refund the purchase price of the coffee. No questions asked, you didn’t like it, we will take it back or trade it for another if you want. Please feel free to Call or Email us with any questions you might have:
TOTALLY SECURE ORDERING
We take security very seriously. To receive your information and order securely, we utilize PayPal, Amason and the latest SSL for their customers. Rest assured that we are taking every step we can to ensure your information is as safe as it can be.
PayPal or Amazon is available for payment
We use PayPal and Amazon for you to make payment, just click on the item you want and it is added to our shopping cart. When finished you can then make a payment to our PayPal or Amazon Account (no you don’t have to join you can use your Credit Card with them and not join them) when your order is placed we are notified via email that your order has been placed. You will also receive a copy to the email address you provided in your checkout. When we are notified of your order and payment we will process it like any other. additional information required by some places on the planet:
Who we are
Our website address is: https://www.coffeecaffeine.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 4 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We accept payments through PayPal and Amazon. When processing payments, some of your data will be passed to PayPal or Amazon, including information required to process or support the payment, such as the purchase total and billing information.